At  Kingdom Slaughterhouse , we are committed to providing our customers with the finest quality slaughtered animals and fresh meat. Due to the perishable nature of our food products, our exchange and return policy is subject to the following controls to ensure food safety:

Exchange Policy

Exchange of livestock or meat is not allowed after delivery and receipt by the customer, in order to maintain health and safety standards.

Replacements are only made in the event of a clear error in the order (such as receiving a different type of carcass or a different weight than what was ordered).

To request an exchange, the customer must contact us within two hours of receiving the order, with clear photos showing the issue.

في حال كان الخطأ من طرفنا، يتحمل متجر  If the error is from our side, Dabaeh Al Mamlaka store will bear all exchange and delivery costs without any additional charges to the customer.

Return Policy

Since our products are fresh and prepared upon request, returns are generally not allowed after delivery, except in special cases determined by the quality team.

The customer has the right to request a refund if the order was not received at all or if there is a proven major defect that cannot be compensated through exchange.

Once the return request is approved, the amount will be refunded within 3–7 business days, using the same payment method used by the customer (Mada, Visa, Tabby, or Apple Pay).

Cases Not Covered by Exchange or Return

If more than two hours have passed after receiving the order without notifying the store.

If the product has been opened, tampered with, or partially consumed.

If the damage is caused by improper storage by the customer (e.g., leaving meat outside refrigeration).

Minor variations in livestock weight that fall within the accepted standard range in the meat market.